Refund policy

Refund, Return & Cancellation Policy

Brand: Inamani

Product: All Inamani products

Company: KMSV Aanandam Food Products

Last Updated: 17-08-2026

At KMSV Aanandam Food Products, under the brand Inamani, we take care to prepare, pack, and deliver our food products safely and securely. Because our products are consumable food items, returns, refunds, replacements, and cancellations are subject to the conditions below.

1. Return Eligibility

To be eligible for a return, refund, or replacement, the product must meet the following general conditions:

  • Unopened, unused, and sealed in its original packaging.

  • In the same condition as received.

  • Accompanied by valid proof of purchase (order confirmation or order number).

Due to food safety and hygiene regulations, opened or partially consumed products are strictly non-returnable, except in cases of genuine product-quality or food-safety issues.

2. Damaged, Tampered, or Incorrect Products

If you receive a product that is damaged in transit, tampered with, leaking, defective, missing, or incorrect, you must contact us at inamani@zohomail.in within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photos and/or videos showing the affected product, outer packaging, and shipping label

If the issue occurred during delivery or due to an error on our part, we will provide a free replacement or a full refund. Requests reported after 48 hours of delivery for physical transit damage may not be eligible for review.

3. Product Quality or Food-Safety Issues

If you suspect a quality or food-safety defect with any Inamani product, please stop consuming the product immediately. Contact us at inamani@zohomail.in within 10 days of delivery with:

  • Order number and detailed description of the issue

  • Clear photos of the product and packaging

  • Batch/lot number and manufacture/expiry date printed on the pack

Upon reviewing the evidence (and requesting additional information if needed), we will offer an appropriate replacement or refund for confirmed quality defects.

4. Change of Mind and Non-Returnable Scenarios

Returns, refunds, or exchanges are not accepted under the following conditions:

  • Change of mind or accidental purchase of the wrong product/quantity.

  • Products opened or consumed (unless a valid safety/quality defect is proven under Section 3).

  • Products damaged due to improper storage, handling, or heat exposure after delivery.

  • Products returned without prior authorization from our team.

Nothing in this policy limits any non-waivable statutory consumer rights under applicable law.

5. Return Shipping Costs

  • Seller Fault: If a return or reshipment occurs due to our error (defective, damaged, or wrong item sent), KMSV Aanandam Food Products will bear all return and replacement shipping costs.

  • Customer Fault: If a return occurs due to customer error (e.g., incorrect delivery address provided), the customer is responsible for any re-shipping charges.

Do not send any product back without first receiving written authorization and instructions from our team.

6. Refunds

  • Approved refunds will be processed back to the original payment method used during checkout.

  • Refunds are processed within 5 to 7 business days after approval (or after receiving and inspecting the returned item, if a return was required).

  • Original shipping fees are non-refundable, except when the entire order arrives damaged, defective, or incorrect due to our error.

  • Posting timelines may vary depending on your bank, credit card issuer, or payment provider.

7. Replacements

  • Where eligible, a free replacement will be dispatched upon request, subject to stock availability.

  • If a replacement product is out of stock, a full refund will be issued instead.

8. Order Cancellations

  • You may cancel an order within 2 hours of placement or before dispatch notification, whichever comes first, by emailing inamani@zohomail.in with your order number.

  • Once an order has been dispatched or a shipping label generated, it cannot be canceled. Delivered orders are governed by our return and refund rules above.

9. Incorrect Shipping Details

Customers are responsible for providing complete and accurate shipping details. If an order is returned to us due to an incorrect or incomplete address, additional delivery fees will apply to re-ship the order.

10. How to Request Assistance

To submit a request, contact our team:

  • Email: inamani@zohomail.in

  • Include: Order number, customer name, product name, concise description of the issue, and relevant photos/videos.

11. Company Details

KMSV Aanandam Food Products

Brand: Inamani

Customer Support Email: inamani@zohomail.in

Registered Office Address: 9/3, Rettai Kuzhi Street, Tondiarpet, Chennai - 600081

We reserve the right to update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.